Not content to rest on its laurels after its Dreamforce conference earlier this month, Salesforce has announced it has acquired Assistly, a customer service help desk that engages with users in real ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Salesforce.com announced an update today to Desk.com, their customer service product aimed at small businesses. They have created a Desk.com app store called the App Hub that includes a bunch of ...

Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

Salesforce.com’s Desk.com service is about to add multilingual support to the cloud-based help-desk software, the company said Thursday. Beginning on June 6, Desk.com will have support for 39 ...